Third Party Contacts

All items in red are are for Citizens Advice use only and are NOT to be given out to clients.
If you find an incorrect number please tell your supervisor who will feed it back to admin. 

Benefits

Details Public Private LCA covered

Benefit Delivery Centres

Birkenhead Post Handling Site B Wolverhampton WV99 1FZ   Trafford
Bolton Post Handling Site B Wolverhampton WV99 1SA    
Hyde Post Handling Site B Wolverhampton WV99 1SJ    
 Complaints Team (NW)
North West DWP Complaints Procedure Merseyside District Office Cressington House 249 St Mary’s Road Liverpool L19 0NF northwest.complaintsresolutionteam1@dwp.gsi.gov.uk Trafford 

Oldham

Rochdale

 Home Visiting Team

To refer a vulnerable adult for a H/V use DWP Visiting Service Form.

Please send before 4pm

T:0800 917 9149 T:0121 410 8016 F:01792 495818 visitingnorthwest.bookingteam1@dwp.gsi.gov.uk Trafford 

Oldham

Rochdale

Local JCP offices

Altrincham

Roberts House Altrincham

Manager Parveen Brisco
Deputy Shaun Johnston

T:0161 253 8550

T:0161 253 2472

Trafford

Oldham

Manager Maxine Turner

T: 0161 253 3517

Oldham

UC Escalation email

OLDHAM.MANAGERSIN-BOX@DWP.GSI.GOV.UK

UC Manager Adam Shepherd

T:0161 253 3520

ADAM.SHARP@DWP.GSI.GOV.UK

UC Manager Trish Knox

T;0161 2533607

TRISH.KNOX1@DWP.GSI.GOV.UK

UC Manager Carol Speakman

T; 0161 253 3671

CAROL.SPEAKMAN@DWP.GSI.GOV.UK

UC Manager

Rebecca Schofield

T; 0161 253 3641

REBECCA.SCHOFIELD1@DWP.GSI.GOV.UK

UC Manager Coleen Connor

T; 0161 253 350

COLEEN.CONNORS@DWP.GSI.GOV.UK2

UC Manager Claire Ridgeway

T: 0161 253 3553

CLAIRE.RIDGWAY@DWP.GSI.GOV.UK

UC Manager Sadeah Najib

T: 0161 253 3605

SADEAH.NAJIB@DWP.GSI.GOV.UK

UC Legacy Benefits Catherine Taylor

T: 0161 253 3617

CATHERINE.TAYLOR1@DWP.GSI.GOV.UK

UC Transfer Manager Jenny Cartridge

T:0161 253 3502

JENNY.CARTRIDGE@DWP.GSI.GOV.UK



Stretford

Arndale House Chester Road Stretford M32 9ED

Manager

Joanne Townsend

T:0161 253 8573

Trafford

UC Work Coach Paul Leighton

T:0161 253 8573

Rochdale

2 Fleece St Rochdale OL16 1LT

Manager
Molley Brown
T:01706 705049
M:07833 482775
Rochdale

JCP Partnership Managers

Oldham

Vivien Robinson

M:07827 083 426

vivien.robinson1@dwp.gsi.gov.uk

Oldham

Jenny Stanton

M:07818 011 707 T:0161 429 2108

jenny.stanton@dwp.gsi.gov.uk

Rochdale

Molly Brown

M:07833 482 775 T:01706 705049 molly.brown@dwp.gsi.gov.uk

Rochdale

Trafford

Ian Mitchell

M:07779 357 214

ian.mitchell4@dwp,gsi.gov.uk

Trafford

Trafford Council Benefit Section

Benefits Section/

F​inancial Services

PO Box 542

Sale M33 0GD

General

Altrincham & Sale
Old Trafford & Stretford
Urmston

T:0161 912 1036

                 2356

T:0161 912 2371


Trafford

Trafford Welfare Rights

1 Waterside Plaza

Sale

M33 7BS

Adviceline Manager Jane Hobson

T:0161 912 2735

T:0161 912 2736
                  5038

Trafford

Trafford Housing Trust

Sale Point Washway Rd Sale

Welfare Rights Officers for THT tenants

welfare.rights@traffordhousingtrust.co.uk

Trafford



Consumer

Details Public Private LCA Covered
Energy Companies

  Contact Telephone NumbersTrafford
Oldham
Rochdale
Trafford Trading StandardsT 0161 912 3377 Manager John Owen
0161 912 3812 via Supervisor
 Trafford

Debt

Organisation Private

 LCA covered
A-Z List of Creditors CABLink - Creditors contacts and information

Trafford
Oldham
Rochdale
Child Support Agency

Contact Details
T 0345 713 3133
T 045 713 8943

Trafford
Oldham
Rochdale
Jacobs
4 Europe Boulevard
Birkenhead
Merseyside
CH41 4PE

T 0151 650 4800
F 0151 650 4999
info@jacobsbailliffs.co.uk
Alyn Lewis, Business Partnership Manager
al@jacobsbailliffs.co.uk
T 0151 650 4979
M 07734 811086

Paul Kelly, Client Services Manager
PK@jacobsbailiffs.co.uk
T 0151 650 4988
M 07973 976813

David Cornes. Partner
dc@jacobsbailiffs.co.uk
T 0151 650 4994
M 07971 164665

Jacobs/CAB/protocol

Trafford
Oldham
Rochdale
Marston
Stamford House
NorthendenRoad
Sale
M33 2DH

Toni Fleming Supervisor
T 0161 968 3392

Charlotte Yarwood Senior Admin


Trafford
Oldham
Rochdale
Newlyns
Batchworth Place
Church Street
Rickmansworth
Herts
WD3 1JE

Client liason Officer-Raveena Patel-01604 625134
Client liasion Team T 01604 620400
clientteam@newlynplc.co.uk

Alison Page Client Manager
M 07850 058652
apage@newlynplc.co.uk

John Clarke Manager

Protocol - Same as Jacobs 28 day hold following contact from CAB

Trafford
Oldham
Rochdale
Oldham Revenues
Civic Centre
West Street
Oldham, OL1 1UT
Revenues Manager - Nick Davies
0161 770 1017
 Oldham
Pay Plan
To view the criteria
To make a referral


IVA/Trust Deed adviser line :0800 3161 887 M-F, 9-5
Secure referral link

https://introducers.payplan.com/company/CABtrafford2015

Trafford
Oldham
Rochdale
Phoenix
PO Box 39
Wallington
SM5 2WU

T 0844 824 3884
F 020 6947 3322

Trafford
Oldham
Rochdale
Trafford Council Recovery & Benefits Overpayment
PO Box 65
Sale
M33 6BY

Group number 912 2223

Nichola Beebe Recovery Manager
0161 912 2255

Sarah Barry
0161 912 3384

 

Trafford
Trafford Housing Trust

DRO Approved Intermediary Christina Higham
For THT tenants/Leaseholders & staff only
T 968 0388 or c
hristina.Higham@traffordhousingtrust.co.uk

debt.advice@traffordhousingtrust.co.uk

Trafford
Rossendales
Wavell House
Holcombe Road
Helmshore
Rossendale
BB4 4NB






Trafford
Oldham
Rochdale

Employment 

Organisation Contact

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Housing

Organisation Private

 LCA covered
Irwell Valley HA
Emma Huyton - Financial Inclusion Officer
T 01204 454911 F 01204 454946
emma.huyton@irwellvalleyha.co.uk

For court cases or eviction stage
Sale, Timperley and Bowden Vale Tenants
Lisa Gregory - Enforcement Officer
T 01204 454923

South M/Cr, Flixton & Stretford Tenants
Natalie Steele - Enforcement Officer
T 01204 454904
 Trafford
T:01942 774198

Broomwood Community Centre
Manchester Road
Timperley
WA15 7JU
Tue & Fridays 9.30 -12.30

Partington Library
Central Rd
Partington
M31 4FY
Wed & Thursday 9.00-12.30
 Trafford


Immigration

Public Private  LCA covered
Bolton CAB

159 Princess Road
Moss Side
Manchester
M14 4RE

T 01204 372 159


Trafford
Oldham
Rochdale
Manchester Associates Legal Services

412 Barton Road
Stretford
M32 9RW

T 0161 865 0177
No website

 Trafford
Greater Manchester Immigration Aid Unit
129 Princess Road
Moss Side
Manchester
M14 4RB

T 0161 868 0777

Trafford
Oldham
Rochdale
Manchester Civil Justice Centre
1 Bridge Street West
Manchester M60 9DJ
Room L02 (Lever 2)
Free Immigration advice Drop in every other Friday from 12 August 2017 between 2-4
T 0161 240 5034
freelegal.help@manchester.ac.uk
Trafford
Oldham
Rochdale

Law

Organisation

Private

 LCA covered

Out There
Supporting Families of Prisoners

2a Pownell Street
Old Trafford
M16 7QQ
outtherefopa@yahoo.co.uk
T:0161 232 8986
www.outtheresfop.co.uk

 Trafford

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Mental Health

Organisation Private

 LCA covered
BlueSci
Broome House
54-56 Seymour Grove
Old Trafford
M16 0LN
Every Thu
1.30-3.30

Altrincham Hub
Pownell Road
Altrincham
WA14 2SZ
Every Tues
10.30-12.30
 Trafford
Trafford Mental Health Advocacy
OaklandHouse
Talbot Road
Old Trafford
M16 0PQ

Carol Walmsley
Mental Health Advocate
Office hours M-Th 9-4

T 0161 877 4330

tmhas@vcatrafford.org

www.vcatrafford.org/tmhas

 Trafford

Relationship

Public Private  LCA covered
Altrincham Family Contact Centre
Co-ordinator-Kevin Windeler
M 074039 55427
Leaflet in leaflet section
 Trafford
Trafford Domestic Abuse Services
www.tdas.org.uk
email:zile@tdas.org.uk
 Trafford
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Page last updated 6th November 2017 LBS